Refunds & Returns Policy
Last Updated: October 15, 2025
At PR Advertising Agency, we strive to deliver exceptional quality and service in every advertising and marketing campaign we undertake. Since most of our offerings are service-based and customized, our refund policy is designed to be fair, transparent, and in line with industry standards.
1. General Policy
All services provided by PR Advertising Agency — including outdoor advertising, creative design, digital marketing, and media booking — are customized as per client requirements. Therefore, once a project is confirmed and payment is made, refunds are generally not applicable.
However, certain exceptions may apply in specific circumstances as mentioned below.
2. Eligibility for Refunds
Refunds may be considered only if:
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The campaign or service has not been initiated or booked with a third-party vendor.
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The client requests cancellation before final confirmation or production approval.
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There is a verified error on the part of PR Advertising Agency that prevents delivery of the agreed service.
In such cases, refund requests will be reviewed by our management team and processed accordingly.
3. Non-Refundable Services
No refunds will be provided for the following:
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Campaigns that are booked, confirmed, or executed (including hoardings, billboards, or media displays).
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Design, creative, or strategy services once work has commenced.
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Any third-party or vendor-associated costs (printing, fabrication, installation, etc.).
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Force majeure situations such as natural disasters, strikes, or government restrictions that delay or affect the campaign.
4. Refund Processing Timeline
If your refund request is approved:
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The refund will be initiated within 7–10 business days after approval.
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Refunds will be made using the same payment method used for the original transaction (bank transfer, UPI, or payment gateway).
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Transaction fees or gateway charges (if any) may be deducted from the refunded amount.
5. Service Cancellation
Clients may request service cancellation by emailing us at info@pradvertisingagency.in with complete details of their order or booking.
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Cancellation requests must be made within 24 hours of payment or before campaign confirmation.
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Cancellations received after the media has been booked or design work has started will not be eligible for any refund.
6. Changes or Modifications
If you wish to modify your campaign, creative, or media plan after confirmation, we will try to accommodate your request wherever possible.
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Any change or rescheduling may involve additional costs based on vendor availability and timelines.
7. Returns Policy
Since we primarily deal in services and digital deliverables, physical returns are not applicable. For any printed or installed material (such as hoardings or banners), once production or installation has been completed, no return or replacement will be accepted.
8. Force Majeure Clause
In case of any unforeseen circumstances — such as natural calamities, government restrictions, strikes, or legal issues — that result in campaign delay, rescheduling, or cancellation, PR Advertising Agency shall not be held liable for refunds. However, alternate solutions may be offered wherever feasible.
9. Contact Information
For refund or cancellation requests, please contact us:
📧 Email: info@pradvertisingagency.in
📞 Phone: +91 1145693755
🏢 Office Address: PR Advertising Agency, New Delhi, India
Our customer support team will review your request and respond within 2–3 business days.